This is the general guideline of the Dream Raven Designs returns and exchange policies. Some policies vary from site to site, so please check the policies for the site you are ordering from.
Returns on all non-custom items are accepted within the first 30 days. Unless the item was damaged during shipping or the wrong item was sent (in which case a free return shipping label will be sent), you are responsible for the cost of shipping. The item must be unused and in the original packaging.
Refunds are not available on custom items or digital downloads. For all other items, a credit will be applied to your card or original method of payment. Although your refund will be submitted as soon as I receive the item, the refund will not be instantaneous and will depend on your credit card or bank’s processing time.
If you order the wrong size, free exchanges are available on all clothing and jewelry items.
If you purchased an item then decided you want a different one, please proceed with a refund and then purchase your new item when you’re ready.
GiftsIf your item was marked as a gift when purchased and shipped directly to you, you can return the item for a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the gift giver had the order shipped to themselves to give to you later, unfortunately, I can only send a refund to the gift giver.
You will be responsible for paying shipping costs. Shipping costs from the original order, even if the item was listed with free shipping, are non-refundable and will be deducted from the refund.
While you can pick your shipping method, please consider using a trackable shipping service or purchasing shipping insurance for expensive items. Only items that arrived undamaged can be refunded.
Contact me at firstname.lastname@example.org with any questions related to exchange, refunds, or returns.